Jobs and Opportunities

​Job Summary:  As a bilingual Customer Experience Ambassador at the Canada Safety Council (CSC), you will serve as the primary point of contact for all customer interactions, embodying the values and mission of the CSC. You will engage with the public, CSC community members, and organizational partners to ensure exceptional customer service, maintain accurate data records, and promote CSC programs and products. Additionally, you will support administrative tasks and assist in the management of digital certification processes.

Key Responsibilities:

Customer Service:

• Serve as the face of the CSC, representing the organization positively in all interactions.
• Handle inbound service calls from the public and CSC community members, addressing inquiries and providing assistance as needed.
• Conduct proactive outbound calls to existing customer organizations to maintain connections, verify account information, and communicate upcoming activities and opportunities.
• Develop a deep understanding of all CSC programs and products to effectively address customer questions and concerns.

Data Integrity and Stewardship:

• Ensure the accuracy and currency of customer data records, maintaining data integrity standards.
• Conduct light assessments of regional and programmatic activity data, identifying potential areas for improvement or growth opportunities.

Digital Certificate Management:

• Become proficient in the use of the SkillsPass system, both internally and externally, for managing digital certificates and credentials.
• Utilize the system to engage with the CSC community, promote CSC programs, and facilitate the use of CSC services.

CSC Content:

• Stay informed about CSC campaign materials, media releases, website activity, and social media presence.
• Use knowledge of CSC content to enhance customer interactions and promote CSC initiatives effectively.

Administration:

• Review documents for proper format, grammar, and accuracy, ensuring high-quality materials.
• Provide backup support to the Executive Assistant during absences, assisting with administrative tasks as needed.

Additional Duties (as needed):

• Assist in the development of customer service policies and procedures.
• Collaborate with other CSC departments to improve customer experience processes.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Contribute ideas for improving customer engagement and satisfaction.

Qualifications:

• High school diploma or equivalent; post-secondary education preferred.
• Bilingual; French/English.  Proficient in spoken and written ability
• Previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office suite and ability to learn new software systems quickly.
• Ability to work effectively in a team environment and independently.
• Commitment to promoting safety and well-being in the community.

Working Conditions:

• This position is primarily remote based, with scheduled in office dates (3 days every 3 weeks) that must be respected.  The office remains open and accessible Monday through Friday and is available for use for all staff at any time during regular working hours.
• Regular working hours with occasional evenings or weekends required for special events or projects.

How to Apply:

• Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to Amer Ishak at amer.ishak@safety-council.org or by clicking the Apply Now button.

Deadline for Applications:

• Applications will be accepted until June 20, 2024.

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary to meet business needs.